Missing or Lost Content

My project is here, but it's totally empty, or what is here is a misery of complication.

Option 1Locally Save Backups If you're on the same device and browser/app as when you were last working on this project, check under Help > Locally Saved Backups

  • If you see a recent backup there that has your content:
    • Select Select All to select all of the backup text
    • Copy it and paste it into a WriterDuet project
      • It should auto-format. 

Option 2Title Page Check to see if your content was added in your Title Page through File > Title Page. 

  • If your content is there, we recommend copying and pasting it into your Default Document.

Option 3Caching If your content is there but all jumbled, this could be an issue with the app's or browser's cache. 

  • If you are in the browser, in a separate private/incognito window, log in to your account to see if your content is displaying correctly.
    • If it is, go back to your regular browser and log out and back in and you should see the content display as it did in the private/incognito window.
  • If you are in the desktop app, go to a browser and log in to see if your content is displaying correctly.
    • If it is, go back to the desktop app and log out and back in and you should see the content display as it did in the private/incognito window. 

Option 4No luck If you are still not having any luck, email us at help@writerduet.com with 

  • Your name
  • What the name and URL (web address) of the project is
  • Any other details about your troubleshooting steps


My project is here, but the content is not up-to-date.

Option 1Multiple Projects Is it possible that you have multiple copies of the project under File > Open

Option 2Multiple Documents Could there be a different version in the Docs widget? If so, check those to see if that's actually where you were working last. 

  • Open the Docs widget by opening the Project Info & Docs tab (Simplified, Hybrid, and Mobile Layouts) or through the Cards, Docs, and Chat tab (Classic Layout)

Option 3Different Device or Browser/App Are you on a different device or app/browser than the one that you were last using when working on this project? If so, it's possible that the content didn't sync due to a network or wifi issue, but that it is still cached offline on that device and app/browser that you were last working on. 

  • If so, try going back to that device or app/browser when you can, to see if it's there. 
  • If it is, ensure that it gets synced by waiting for the green checkmark over the save icon in the left sidebar or top right corner (depending on your chosen layout). 
    • Hover over the icon for more information about the most recent saves. 
  • You can also export from that device using File > Export > WriterDuet (.wdz) or Final Draft (.fdx), to ensure that you have the file, that you can import into a new project on a different device that doesn't have the same network issues. 

Option 4Locally Saved Backups If you're on the same device and browser/app as when you were last working on this project, check under Help > Locally Saved Backups

  • If you see a recent backup there that has your content:
    • Select Select All to select all of the backup text
    • Copy it and paste it into a WriterDuet project
      • It should auto-format. 

Option 5No Luck If you are still not having any luck, email us at help@writerduet.com with 

  • Your name
  • What the name and URL (web address) of the project is
  • Any other details about your troubleshooting steps


My entire project is gone or my portfolio is empty. 

Option 1Portfolio Try checking under File > Open to see if the project is listed there.

Option 2Direct to Server Are most of your projects there, but not the one you are looking for? If so, try loading from the server only (rather than the faster offline script list), at this link: https://writerduet.com/script?online#_portfolio

Option 3Different Account Check to ensure you are logged in under the correct email. 

  • Go to Help > Account to see what email the account is under. 
  • If this is not the correct email, logout and back in using the appropriate email address. 

Option 4Caching If you are not seeing any of your content, this could be an issue with the app's or browser's cache. 

  • If you are in the browser, in a separate private/incognito window, log in to your account to see if your content is displaying correctly.
    • If it is, go back to your regular browser and log out and back in and you should see the content display as it did in the private/incognito window.
  • If you are in the desktop app, go to a browser and log in to see if your content is displaying correctly.
    • If it is, go back to the desktop app and log out and back in and you should see the content display as it did in the private/incognito window.

Option 5No Luck If you are still not having any luck, email us at help@writerduet.com with 

  • Your name
  • The email addresses you have tried
  • What the name and URL (web address) of the project is
  • Whether you've used the File > Delete or trashcan icon, or the Archive tool recently
  • Any other details about your troubleshooting steps


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